Frequently Asked Questions
Everything you need to know about your Lockly experience.
What shipping methods do you offer?
We provide standard, expedited, and next-day shipping options. Standard shipping typically takes 3-5 business days within the continental United States.
How can I track my order?
Once your order is shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes at the time of delivery.
How do I cancel or modify my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of purchase if you need to make any changes or cancel your order.